Complaints Procedure

Gates Estates is a member of The Property Ombudsman (TPOS) and subscribes to its Code of Practice and complaints procedure, details of which can be obtained from our Birdwell, Head office or on-line at www.tpos.co.uk. We continually strive to provide excellent customer service but should you have a complaint which cannot be satisfied by using our in-house complaints procedure (form attached explaining the steps) then the TPOS is the final step, using the TPO Complaints Handling Toolkit via the following link www.tpos.co.uk/mem-compliance/complaint-handling-toolkit

From time to time we may contact you to seek your consent to using your details in any compliance or monitoring process.

Click here to download our In-house Complaints Procedure.

Click hre to view the TPO Complaints Handling Toolkit.